Thank you for your feedback – we welcome and invite your comments to help us constantly improve the quality of the Rotary Youth Exchange Program. All complaints will be taken seriously, acted upon as soon as possible and treated confidentially. Please complete the form below, or email us at yep@rotary9640.org
The registering authorities for Rotary Youth Exchange in our district can also be contacted below:
NSW Department of Education International (DE International): studentexchange@det.nsw.edu.au
Education Queensland International Quality Unit (CRICOS): international registration@qed.qld.gov.au
A copy of our District RYE Complaints Policy can be viewed here.
Complaint Form
Who can submit a complaint?
- A wide range of people may submit a complaint. These are:
- A returned exchange student or a natural parent/legal guardian of a returned exchange student
- An official representative of an Australian school
- A former volunteer host family
- Anyone else who has had a direct involvement in an activity of the exchange student
When can a complaint be submitted?
It is necessary to limit the period within which a complaint may be submitted in order to facilitate the thorough investigation and timely resolution of complaints. The following limitation periods apply:
- Returned exchange student or a natural parent/legal guardian of a returned exchange student: complaints to be submitted within four weeks of the program end date.
- Official representative of an Australian school: complaints to be submitted within four weeks of the program end date, or, if the program end date is not known, within eight weeks of the first incident giving rise to the complaint.
- Former volunteer host family: complaints to be submitted within four weeks of the program end date, or, if the program end date is not known, within eight weeks of the first incident giving rise to the complaint.
- Anyone else who has had a direct involvement in an activity of the exchange student.
Complaints Management Principles
- We will ensure complainants understand how resolution will be sought.
- Formal complaints will be recorded and acknowledged, and their progress documented.
- An appropriate response will be provided as soon as possible and will be communicated to the complainant.
- Volunteers and others will deal with the issue and with appropriate skills and experience and independence.
- Privacy and confidentiality will be maintained to the greatest extent possible.
